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- ABOUT US
- CONTACT US
- SHIPPING INFORMATION
- RETURN POLICY
- SALES TAX
- INTERNATIONAL ORDERS
1. ABOUT US
We know fishing...
Since 1988, ISLAND DISCOUNT TACKLE, a family-owned and operated business, has been a leading resource for freshwater and salt water fishermen seeking the best tackle for their fishing experiences.
Our selection is constantly expanding to include the most advanced rods, reels, accessories and tackle from the best brands in the business: Penn, Shimano, St. Croix, Star Rods, Berkley, Power Pro, Leatherman, Donnmar, Calcutta and many more.
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- When we conduct business with you or when you open an account with us, we will ask you for some information about yourself such as e-mail address, phone number and physical address. We ask for this information so that we can communicate with you about shipments, tracking numbers and other factors that make shopping at IslandDiscountTackle.com a pleasant experience.
- We do not disclose to anyone, for any reason, any personal information about our customers including those e-mail addresses, phone numbers or physical addresses.
- In order to provide our customers with the highest level of security, be assured that we do not store any of your credit card information. All of our credit card transactions are sent directly to highly secure banking agents who receive only the information necessary to authorize and process your payment information.
- For your credit card transactions we use verifiable SSL 128bit GeoTrust Encryption and CyberSource Processing to ensure the highest level of security available.
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4. CONTACT US
To contact us at Island Discount Tackle...
- GET DIRECTIONS - VIEW MAP
- E-MAIL - info@IslandDiscountTackle.com. We will respond promptly to your e-mail by your choice of (1) return e-mail or (2) return phone call (please provide the number you wish us to call)
- US MAIL - Island Discount Tackle, 5503 Marina Drive, Holmes Beach, Florida USA 34217
- TOLL FREE - 1(888) 779-2838
- FAX - (941) 779-2838
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5. SHIPPING INFORMATION
- Most orders will be shipped by UPS Ground service or USPS Priority Mail. Occasionally, we may be able to provide better service to our customers by selecting a different shipping service. We reserve the right to change the shipping mode for an order at our discretion.
- Please use a physical address. UPS will not deliver to a post office box.
- UPS Tracking numbers will be e-mailed to you when your order is shipped via UPS.
- If you supply an incorrect or incomplete address that results in IslandDiscountTackle.com incurring an additional fee from the shipping service, we reserve the right to request payment for this same amount.
- If your order is damaged in shipping, please notify UPS/USPS and Island Discount Tackle within 72 hours of receipt of goods.
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6. RETURN POLICY
- Island Discount Tackle is a family-owned and operated business and we try to treat our customers in a friendly, small-town way.
- If you are unhappy with any product that you buy from IslandDiscountTackle.com, we will allow you to return that unused, new item in the original, resalable packaging within 30 days of the purchase for a full refund, less shipping and spooled line on reels.
- We are not responsible for typographical errors or programming errors.
- Quantities of any item may be limited.
- If you do need to return an item please include: a copy of the original invoice, a reason for the return and a way to contact you by telephone, e-mail or US Mail. Failure to provide this information may cause a delay in crediting your account.
- For warranty situations for products like rods, reels, tools or other items you may buy from Island Discount Tackle, please contact the manufacturer about their warranty policy.
- If you cannot find how to contact a manufacturer, simply e-mail us at info@IslandDiscounTackle.com and we will try to help you reach the manufacturer.
7. SALES TAX
Island Discount Tackle is located in Holmes Beach, Florida and must charge 6.5% Florida state sales tax on all orders shipped to destinations in Florida.
- We accept payment by Visa, MasterCard, Discover and American Express.
- Sorry, no personal checks or COD's
9. INTERNATIONAL ORDERS
We are happy to attempt to ship internationally for our customers. For our mutual protection and satisfaction, we research each international shipping request to find the most reliable carrier and the best price options for that specific situation. We ship internationally only with reliable carriers. These include USPS, FedEx and UPS.
- To inquire about ordering products, e-mail us at orders@IslandDiscountTackle.com and explain what items you are interested in purchasing. Please include a specific country, city and postal code to help us find the best shipping options for you.
- We will look into product availability and shipping options and reply to your e-mail as quickly as possible. Most items on our website are available.
- Rods can be shipped internationally but please note that rods are difficult to ship economically because of length restrictions by international carriers.
- After our mutual agreement on transaction specifics such as product availability, pricing and shipping, we will contact you with payment information. We prefer our international customers to have a Verified PayPal account. We can also accept bank wire transfers.
- We will ship after receiving cleared payment.
- We can ship only to the confirmed credit card billing address.
- Certain other restrictions and limitations may apply.
- All international sales are final.
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